Terms and Conditions

Last updated: 14 November 2026

Welcome to SPL Bookings. These Terms and Conditions explain how our website and booking platform operate, and the responsibilities of businesses and customers using our services.

By accessing or using SPL Bookings, you agree to the terms that apply to your use of the platform.

1. About SPL Bookings

SPL Bookings is an online booking platform designed to help businesses manage appointments and receive bookings from their customers.

The platform allows:

Customers to make bookings with participating businesses.
Businesses to receive and manage customer bookings.
Businesses to subscribe to monthly plans to access platform features.

SPL Bookings provides the booking technology. The businesses listed on the platform remain responsible for the services they offer.

2. Definitions

In these Terms and Conditions:

SPL Bookings: The booking platform and website.
We, us or our: The operator of SPL Bookings.
Business: A company, organisation or individual using SPL Bookings to receive bookings.
Customer: A person making a booking through SPL Bookings.
Subscription: A paid monthly plan purchased by a business.
Platform: The SPL Bookings website, booking pages and associated features.

3. Using the Platform

Customers may use SPL Bookings to:

Browse available booking options.
Select a business and available appointment.
Submit booking information.
Receive booking confirmations where supported.

Customers must provide accurate and up-to-date information when making bookings.

Customers must not misuse the platform, submit false bookings or attempt to disrupt its operation.

4. Business Responsibilities

Businesses using SPL Bookings agree to:

Provide accurate business information.
Keep their availability and booking information up to date.
Honour bookings they have accepted.
Provide the services advertised to customers.
Handle customer enquiries and complaints relating to their services.
Keep customer information secure.
Comply with applicable laws and regulations.

Businesses are responsible for their own services, pricing, appointment availability and customer relationships.

5. Subscription Plans and Payments

SPL Bookings offers paid subscription plans to businesses.

The available plans and their prices are displayed on the website.

The subscription process works as follows:

A business selects its preferred subscription plan.
SPL Bookings emails the business with payment instructions and bank transfer details.
The business transfers the applicable subscription payment.
Access to the relevant subscription features is provided following confirmation of payment.

5.1 Monthly Payments

Subscriptions are charged monthly at the price displayed when the business selects its plan.

Payments must be made using the payment instructions supplied by SPL Bookings.

5.2 Late or Missing Payments

If a subscription payment is not received by its due date, SPL Bookings may contact the business to request payment.

If payment remains outstanding, access to paid features may be suspended until the outstanding amount is settled.

5.3 Price Changes

SPL Bookings reserves the right to change subscription prices.

Businesses will be informed of any price changes before they take effect. Existing subscribers will receive reasonable advance notice.

5.4 Refunds

Subscription payments are generally non-refundable once the relevant subscription period has started, except where a refund is required by applicable law or agreed by SPL Bookings.

Nothing in these Terms affects any statutory rights.

6. Subscription Cancellation

Businesses may request cancellation of their subscription by contacting SPL Bookings.

Unless otherwise agreed, cancellations will take effect at the end of the current paid subscription period.

Businesses remain responsible for any outstanding subscription payments.

Once a subscription ends, access to paid subscription features may be removed.

7. Booking Cancellations and Changes

Customers should contact the relevant business if they need to cancel or change an appointment.

Each business is responsible for establishing and communicating its own cancellation, rescheduling and refund policies.

SPL Bookings does not guarantee that a business will accept a cancellation or refund request.

8. Customer Information and Privacy

SPL Bookings may collect information necessary to operate its booking services, including:

Customer names.
Telephone numbers.
Email addresses.
Addresses, where required.
Booking dates and times.
Relevant booking information.

This information is used to facilitate bookings and support the operation of the platform.

Customer information may be made available to the relevant business so that it can manage appointments and contact customers.

SPL Bookings will handle personal information in accordance with its Privacy Policy and applicable data protection legislation.

Businesses must only use customer information for legitimate purposes connected with their bookings and must comply with their own data protection responsibilities.

9. Data Protection and Security

SPL Bookings takes reasonable steps to protect information stored on its platform.

However, no online service can guarantee absolute security.

Businesses must protect their account credentials and must not share login details with unauthorised individuals.

Any suspected security issue or unauthorised access should be reported to SPL Bookings promptly.

10. Website Availability

SPL Bookings aims to keep the platform available and functioning properly.

However, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

Maintenance.
Software updates.
Technical issues.
Hosting provider problems.
Circumstances outside our reasonable control.

We will endeavour to restore normal service as soon as reasonably possible.

11. Limitation of Responsibility

SPL Bookings provides the technology used to facilitate bookings.

We are not responsible for:

The quality of services provided by individual businesses.
A business failing to honour an appointment.
Incorrect information supplied by a business.
Disputes between customers and businesses.
Losses caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable consumer rights.

12. Misuse of the Platform

Users must not:

Attempt to access another person's account without permission.
Interfere with the platform's operation.
Submit fraudulent or misleading booking information.
Attempt to damage or compromise the website.
Use the platform for unlawful activities.

SPL Bookings may investigate suspected misuse and restrict access where reasonably necessary.

13. Changes to These Terms

SPL Bookings may update these Terms and Conditions from time to time.

Any significant changes will be communicated through the website or other appropriate communication methods.

The latest version will be published on the SPL Bookings website.

14. Third-Party Services

SPL Bookings may rely on third-party services, including website hosting providers, email services and software providers.

We are not responsible for the independent operation of third-party services, although we will take reasonable steps to select appropriate providers.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to applicable legal rights.

16. Contact Information

For questions about these Terms and Conditions, subscriptions or the SPL Bookings platform, please contact:

SPL Bookings

Website: https://splbookings.co/

Email: splbookings55@gmail.com

These Terms and Conditions should be read alongside the SPL Bookings Privacy Policy and any applicable business subscription agreement.

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